HELP DESK & IT CONTINUITY
We guarantee the operational continuity of your business.
Preventive support, 24/7 monitoring, and help desk with specialized engineers. We handle keeping your technological infrastructure stable, secure, and optimized so you can focus on what truly matters: your business.
Help Desk & Technical Support
Timely assistance for any technical incident. Our team of specialized engineers is ready to resolve hardware, software, and network issues agilely.
Remote & On-Site Support
We attend remotely immediately, or send field technicians to your offices.
Incident Management
Structured ticket platform for tracking and resolution based on SLAs.
Multiplatform Support
Technical support specialists for corporate Windows, macOS, and Linux environments.
Networks & Connectivity
Configuration, resolution of internet downtime, corporate VPNs, and WiFi access.
Equipment Configuration
Preparation, image cloning, software installation, and ready delivery of corporate laptops/PCs.
Of guaranteed first-contact resolution on critical hardware, software, and network issues under corporate SLA.
24/7 Monitoring & Proactive Support
We don't wait for things to break. We actively monitor your servers and core services, performing preventive maintenance to avoid any business-disrupting downtime.
24/7 Infrastructure Monitoring
Constant observability of CPU, RAM, disk space, and network availability.
Preventive Maintenance
Periodic physical and logical optimization of work terminals and servers.
Of predicting and mitigating critical infrastructure incidents before they impact business operations.
Backup Copies (Backup)
Automatic cloud and local backups with robust recovery plans.
Updates & Patches
We keep your operating systems and software secure with the latest security patches.
Recovery Plans (DRP)
Design and simulation of disaster recovery plans to ensure business continuity.
IT & Asset Management
We manage your entire technological ecosystem in a structured way: from equipment inventory and software control to license management and cybersecurity audits.
Asset Inventory (ITAM)
Precise control and auditing of corporate laptops, servers, and network devices.
Licensing & Providers
Centralized management of licenses (Microsoft 365, Google Workspace, antivirus) and IT purchases.
Cybersecurity Policies
Definition and implementation of access permissions, password control, and encryption.
Compliance in license audits and up to 30% reduction in excess SaaS costs through active asset control.
Infrastructure Consulting
Continuous guidance to modernize or migrate legacy systems to the cloud.
Vulnerability Audit
Preventive scanning and analysis of the network and systems for security gaps and failures.
Hours Bank & Guaranteed SLA
Flexibility and operational safety. We enable support banks with adaptable monthly hours according to your requirements, with a contractually guaranteed response SLA.
Adaptable Hours Bank
Accumulative and flexible monthly hours for maintenance or incident resolution.
Response SLA
Formal commitment of priority response time for critical and minor incidents.
Dedicated Engineer
Assignment of a lead specialist who will deeply know your network and infrastructure.
Reports & Indicators
Monthly delivery of reports detailing assets status, incidents, and suggested improvements.
Legally guaranteed continuous support through specific service level agreements (SLA) signed for each client.
Third-Party Support
Coordination and escalation with hardware providers, internet links, and external software.
Ready to ensure the operational continuity of your business?
Request a quote